API Holdings Limited (API), one of India’s digital healthcare platforms and the parent company behind well-known brands like PharmEasy, Thyrocare, and Retailio, has partnered with IBM to strengthen its digital backbone. The company uses IBM Instana, an AI-driven observability platform, to manage complex application systems more effectively and deliver seamless healthcare services.
AI-Powered Observability for Better Uptime
The API benefits from full-stack, real-time observability by deploying IBM Instana across its tech infrastructure. This means the company can detect issues faster, trace problems to their root causes quickly, and continuously optimize application performance. This advanced monitoring has led to a 30% reduction in Mean Time to Resolution (MTTR), helping API maintain high uptime and improve developer productivity.
Accelerating Innovation and Service Delivery
“IBM Instana has become our command center for incident management,” said Vivek Kumar Singh, Vice President, Engineering at API. “It gives us real-time alerts and precise insights, freeing our tech teams to focus on innovation and launch new services more quickly.”
IBM Instana is currently being used across API’s three major businesses—PharmEasy, Thyrocare, and Retailio—to monitor mission-critical applications. Its smooth integration with internal systems and chat platforms ensures quick alerts and fast response times through virtual collaboration tools.
Driving Resilience in Digital Healthcare
Viswanath Ramaswamy, Vice President of technology at IBM India and South Asia, said, “In the fast-paced digital healthcare sector, real-time performance and fast issue resolution are key. Our partnership with API shows how AI-powered insights can help healthcare platforms stay agile, reliable, and customer-focused.”
With this collaboration, API sets the foundation for future growth and digital excellence in India’s healthcare ecosystem.